FAQs

Please be aware that all orders are processed in 48 business hours

 (NOT including weekends, sales, holidays).

 

Orders generally ship within 2-3 business days after purchase. 

USPS Mail: Rates are based on your address (5-10 business days)

We double check all orders to make sure the quality is GOOD for our customers.

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.

All orders placed on Friday after 12:00 p.m. PST will begin processing on Monday

Return Policy

If you don’t like your item(s) for any reason (it didn’t fit, has an imperfection, or it just clashes with your personality), simply send it back to us within 14 days of delivery for store credit!

Janelle Chanaé will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 14 days of receiving all items in the order. If it is a split package order, the return window will start from the time of the final package delivery date.

Return shipping is the customer's responsibility unless it was a shipping error on Janelle Chanaé's part.

Final Sale Items:

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.

Sale items, accessories, and promotional deals are also final sale.

International Orders:

Orders shipped to residents outside the U.S. are eligible for returns rules apply the same.

How to Return/Exchange:

Please email info@janellechanae.com with your order details for assistance.

For any questions regarding returns and the return policy, email info@janellechanae.com.

Email: info@janellechanae.com

Phone: 213-204-3799

About Janelle Chanaé

Introducing Janelle Chanaé: Redefining Elegance in Lingerie & Clothing
Welcome to Janelle Chanaé, a premier lingerie and clothing brand founded by the visionary entrepreneur, Chanae French, in 2018. We are delighted to present a brand that seamlessly blends sophistication, luxury, and empowerment into both lingerie and clothing.
At Janelle Chanaé, we believe lingerie and clothing are more than just garments—they are expressions of self-confidence, individuality, and style. Our meticulously curated pieces celebrate the intersection of sensuality and fashion, ensuring every woman feels exquisite, confident, and empowered.
With a passion for quality and a keen eye for detail, Chanae French has created collections that beautifully combine luxurious fabrics, intricate lacework, and chic designs. Whether it’s a bold bodysuit that transitions effortlessly into an evening outfit or a silk robe that doubles as a statement layer, Janelle Chanaé bridges the gap between intimate wear and ready-to-wear fashion.
Our commitment to inclusivity and diversity drives us to design for every body type, offering a wide range of sizes and styles that highlight natural beauty. From elegant lingerie to versatile clothing, our pieces are designed to complement and celebrate the modern woman’s lifestyle.
At Janelle Chanaé, lingerie inspires our clothing designs and vice versa, creating a cohesive experience where elegance flows from what’s beneath to what’s worn on the outside. Whether you’re seeking a delicate lace bralette, a seductive teddy, or a fashion-forward outfit, our collections are thoughtfully crafted to empower women to embrace their femininity and personal style.
We invite you to explore our exquisite range of lingerie and clothing that embodies the perfect balance of sophistication and versatility. Join us in redefining elegance and embracing your own unique luxury.
Welcome to Janelle Chanaé, where lingerie meets fashion and empowerment.

Contact us

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